Today's Date:
Contact Info
Your Name:
Title:
Organization:
Work Phone:
FAX:
E-mail:
(E-Mail address must be valid)
Shipping Information
Return Shipping Address:
Billing Address:
Method of Payment:
Credit Card:
Purchase Order:
Comments:
Product Information
Date Purchased:
Location Purchased:
Reason for Return (Details)
Model:
Serial Number(s):
Manufacturing Date:
Model:
Serial Number(s):
Manufacturing Date:
Model:
Serial Number(s):
Manufacturing Date:
  1. Please complete all fields of this form.
  2. Datalux will assign an RMA number and will e-mail an RMA confirmation with a Datalux RMA shipping label.
  3. Attach the completed Datalux RMA shipping label to each package. Make duplicates if necessary.
  4. When returning products, pack in original shipping containers. Damage or loss of goods during shipment is the sole responsibility of the customer. Insufficient packaging may result in loss of warranty. Please back-up your hard drive. Datalux is not responsible for software loss.
  5. Always include power supplies and any other factory supplied peripherals. NOTE: The RMA label with RMA number on it must be on each package returned to Datalux. Packages without the RMA number clearly printed on the outside of the box will be returned to sender. Write down your RMA number because it is the only number that is used to track your order.
  6. Ship RMA products freight prepaid. After repair, Datalux will return the product UPS ground freight -- prepaid for warranty items. For other shipment methods, customer must pay the difference in freight. Out of warranty items will be invoiced for any parts, labor and shipping charges. Products shipped to Datalux without RMA numbers or freight prepaid will be refused.